Booking & Payment​

• Payment is due at the time of service.

• We do require a 25% non-refundable deposit to book an overnight service. 

• All forms of payment are accepted. 

 

Cancellation Policy

• We require 24 hours’ notice for cancellations.

• Cancellations made within 24 hours of your scheduled visit will incur a 50% cancellation fee to help cover lost time and booking opportunities.

 

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Additional Pet Fees:

•  Each additional cat/dog is $5 per visit.

• We do not charge extra per pet during our overnight service (9pm-7am or 8pm-8am)

 

🔐 Key Handling Policy

• We will discuss key or entry access during the meet and greet.

• If we need to return to pick up or drop off keys separately, a $10 fee may apply.

 

Weather Policy

• During extreme weather (heat, snow, heavy rain), outdoor time may be shortened or replaced with indoor care and attention to keep your pet safe and comfortable.

 

Holiday Surcharge

• A $10 holiday fee per visit applies on major holidays, including New Year’s Eve/Day, Easter, Memorial Day, July 4th, Labor Day, Columbus Day, Thanksgiving, Christmas Eve/ Christmas Day.

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⏰ Visit Time Windows & Special Care

• To best serve all of our clients and accommodate a variety of pet needs, we schedule visits within the following time windows:

• Morning: 7:00 AM – 10:00 AM

• Late Morning to Early Afternoon: 10:00 AM – 2:00 PM

• Afternoon to Early Evening: 2:00 PM – 6:00 PM

• Evening: 6:00 PM – 10:00 PM

• We do our best to arrive as close to your preferred time as possible, but please understand that we work within these windows to allow for travel time, weather, traffic, and the unique needs of each pet we care for.

 

​🕒 Late Booking Policy

• Visits booked with less than 24 hours’ notice are subject to availability and will incur a $5 booking fee.

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